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csc-textpic-firstcol csc-textpic-lastcol" style="width:902px;"><dt><img src="uploads/pics/studies_big_05.jpg" width="902" height="272" border="0" alt="" /></dt></dl></div></div><div class="csc-textpic-clear"></div>      <div id="content_area"><div id="content_margin">  <a id="c418"></a> <div class="two_cols_bs"> <div class="col1">  <a id="c416"></a> <div class="box"><div class="left_border"><div class="right_border"> <div class="top"><div class="left_corner"><div class="right_corner"><div class="center"> <span>CRM-Monitor - Kundenzufriedenheit und Service Studie</span> </div></div></div></div> <div class="middle"> <div class="image">  <a id="c428"></a>  <div class="csc-textpic csc-textpic-left csc-textpic-above"><div class="csc-textpic-imagewrap"><dl class="csc-textpic-image csc-textpic-firstcol csc-textpic-lastcol" style="width:596px;"><dt><img src="uploads/pics/crm_01.jpg" width="596" height="172" border="0" alt="" /></dt></dl></div></div><div class="csc-textpic-clear"></div>   </div> <div class="content">  <a id="c419"></a>  <h3>Kundenzufriedenheit ist das wichtigste Branding in Zeiten von Social Media. Der CRM-Monitor zeigt auf: Von den Unternehmen aus insgesamt 23 Branchen bleibt <i>American Airlines</i> die Nummer 1 in puncto Kunden-Service.</h3> <h3> </h3> <h4><b><b><span>Inhalt: </span></b></b></h4> <p class="bodytext">Der CRM-Monitor von ethority zeigt verschiedene Brands und ihre Positionierung in den relevantesten Dimensionen der Kundenbeziehung. Dabei wurden unterschiedliche Branchen (z. B. Luftfahrt, Automotive, Reiseanbieter oder Versandhäuser) in Hinblick auf die wichtigsten Facetten untersucht, die sich entscheidend auf die Kundenzufriedenheit auswirken. </p> <h4 style="text-align: justify;"><b><span>Erhebung: </span></b></h4><div class="indent"><ul><li>Vollerhebung durch unternehmenseigene Monitoring-Technologie gridmaster</li><li>Untersuchungszeitraum: Oktober 2008</li><li>Grundgesamtheit: bis zu20.000 Äußerungen pro Branche, 23 untersuchte Branchen</li><li>untersuchte Kanäle: Foren und Weblogs</li></ul></div>    <a id="c588"></a>  <div style="width:425px;text-align:left" id="__ss_2267220"><a style="font:10px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/ethority1/ethority-crm-monitor-kundenzufriedenheit-und-service-studie" title="ethority - CRM Monitor ">ethority - CRM Monitor </a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=ethoritycrmmonitorkundenzufriedenheitundservicestudy-091018150641-phpapp01&stripped_title=ethority-crm-monitor-kundenzufriedenheit-und-service-studie" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><embed src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=ethoritycrmmonitorkundenzufriedenheitundservicestudy-091018150641-phpapp01&stripped_title=ethority-crm-monitor-kundenzufriedenheit-und-service-studie" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View more <a style="text-decoration:underline;" href="http://www.slideshare.net/">documents</a> from <a style="text-decoration:underline;" href="http://www.slideshare.net/ethority1">ethority</a>.</div></div>   </div> </div> <div class="bottom"><div class="left_corner"><div class="right_corner"><span></span></div></div></div> </div></div></div>  </div> <div class="col2">  <a id="c902"></a> <div class="box"><div class="left_border"><div class="right_border"> <div class="top"><div class="left_corner"><div class="right_corner"><div class="center"> <span>Ihre Ansprechpartnerin für Studien</span> </div></div></div></div> <div class="middle"> <div class="image">  <a id="c903"></a>  <div class="csc-textpic csc-textpic-left csc-textpic-above"><div class="csc-textpic-imagewrap"><dl class="csc-textpic-image csc-textpic-firstcol csc-textpic-lastcol" style="width:295px;"><dt><a href="company/people-management-of-ethority/sabrina-panknin.html"><img src="uploads/pics/panknin_14.jpg" width="295" height="172" border="0" alt="" /></a></dt></dl></div></div><div class="csc-textpic-clear"></div>   </div> <div class="content">  <a id="c904"></a>  <div class="csc-header csc-header-n1"><h1 class="csc-firstHeader">Sabrina Panknin</h1></div>   <h4><b>PR Managerin</b></h4> <p class="bodytext">fon: 040 - 300 699 833<br />mail: sabrina.panknin(at)ethority.de<br />twitter: <a href="http://www.twitter.com/sabrinapanknin" title="Opens external link in new window" target="_blank" class="external-link-new-window">@sabrinapanknin</a><br />Xing: <a href="http://www.xing.com/profile/sabrina_panknin" title="Opens external link in new window" target="_blank" class="external-link-new-window">Sabrina Panknin</a></p>   </div> </div> <div class="bottom"><div class="left_corner"><div class="right_corner"><a href="contact/contact-us.html?no_cache=1" class="more"><span>Contact</span></a></div></div></div> </div></div></div>   <a id="c423"></a>   <div class="tx-imtwitterajax-pi1"> <div class="box sidebarbox"><div class="left_border"><div class="right_border"> <div class="top"><div class="left_corner"><div class="right_corner"><div class="center"> <span>Twitter-Feed</span><span class="followme"><a href="http://twitter.com/ethority" taget="_blank"><img src="/weblog/wp-content/themes/ethority_v2/img/followme.gif" alt="" /></a></span> </div></div></div></div> <div class="middle"> <div class="specialcontent innerspecial" id="ethority"> <div class="twitter-timeline"> </div> <span class="tweetsLoad">loading tweets ...</span> </div> </div> <div class="bottom"><div class="left_corner"><div class="right_corner"> <a href="http://twitter.com/ethority" target="_blank" class="more"><span>more...</span></a> </div></div></div> </div></div></div> </div>    </div> </div>  </div></div>  </div>  </div>  <div id="footer"> <div class="footer_content">© 1998 – 2010 ethority GmbH & Co. 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